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SHIPPING AND DELIVERY Policy
O2 highly values the urgency of your orders. We endeavor to make sure that your ordered products reach your door in the fastest possible time. Once your order is confirmed, you will receive a confirmation mail from our Customer Services Department.
Your ordered products will be sent to your given address in 5 to 7 business days for anywhere in Bangladesh. The shipping will be inside of Dhaka 100 Taka & Out Side Of Dhaka 150 Taka.
We start the shipping process within 24 hours. So, if you want to cancel or modify any order, please inform our Customer Services Department at your earliest.
After you receive the shipment, our delivery team will wait for 10 minutes to let you try on the product. If you have any issue with the product you can contact our Customer Services Department and return the product instantly.
*No discounted/special offer item will be exchanged/ refundable.
*No monetary refund is acceptable.
SHIPPING AND DELIVERY
We currently ship to all areas within Bangladesh, Australia, United Kingdom and the United States of America. Please note that we currently do not have any outlet/stores outside of Bangladesh.
Once the item leaves our warehouse, the shipping method you choose on the checkout page determines how quickly your shipped item(s) is delivered to your doorstep.
Standard Shipping (within Bangladesh): Delivers within 3-4 business days (estimated) for shipping address within Dhaka and 4-7 business days (estimated) for any shipping address outside of Dhaka
Express Shipping (within Bangladesh): Unavailable at the moment
International Shipping (outside of Bangladesh): Check Shipping & Delivery for international destinations
Shipping and delivery to locations other than Bangladesh
Once the item leaves our warehouse, the shipping method you choose on the checkout page determines how quickly your shipped item is delivered to your doorstep. We currently offer Express Shipping through DHL for all international deliveries.
DHL will deliver your product within estimated 7-10 business days from placing order. The duration may change depending on your location and/or any unforeseen event beyond our control.
Shipping cost will vary based on location and product weight:
AUS: Free shipping for order amount greater than AUD 152. A flat cost of AUD 38 will be applicable if the order amount is less than AUD 152.
UK: Free shipping for order amount greater than GBP 85. A flat cost of GBP 22 will be applicable if the order amount is less than GBP 85.
USA: Free shipping for order amount greater than USD 118. A flat cost of USD 30 will be applicable if the order amount is less than USD 118.
*Note: Free Delivery is available within 1kg. If the product's weight is larger than 1kg, you have to pay the rest of the amount against the extra weight.
*Note: Your shipping cost will be calculated upon checkout. Our flat cost rate is based on 1kg.